Tile Sample Service

Due to the ongoing COVID-19 pandemic, we have altered our working practices to ensure safety for staff and customers. Samples may take up to 10 working days to reach you. Please bear with us as we work as quickly as possible during this difficult time.

How does the tile sample service work?

We understand that it can be very difficult to make a decision on which tiles would look best in your home when you’re shopping online, so we offer a tile sample service which covers most of our tiles*. You simply choose the tile(s) and the sample size you’d like and we’ll arrange for your selection to be delivered to you.

You can order sample tiles in 2 different ways:

  • Cut tile samples are cut down to an approximate size of 100 x 100mm to make postage easier as not many people have a letterbox large enough to receive a large full size tile. These are charged at £1 per cut sample and include packing and standard postage via Royal Mail.
  • Full size tile samples are charged at the published full tile price but packing and delivery is free.

*Please note, decorative borders and insets cannot be ordered as cut samples but can be purchased individually. Please note that all tiles samples are subject to variation.

Important information when ordering sample tiles

All sample tiles must be different, any duplicates (including when placed as a different order) will be cancelled and refunded. Samples are only sent to addresses in the UK and all samples ordered before midday on weekdays would normally be sent and received within 72 hours. Samples ordered on Friday afternoons or over the weekend would normally be sent on the following Monday.

Received your samples but need more help?

Just give our customer care team a call on 0117 959 8888 or email helpdesk@www.yinmu1688.com.cn and we’ll be happy to help recommend additional tile samples for you.

Should your tile sample(s) be damaged in transit, please contact our customer care team on 0117 959 8888 or helpdesk@www.yinmu1688.com.cn.